🌍 Served Destinations
Currently, we offer international shipping to the United States. If you are in another country, please contact us before completing your purchase. ([email protected])
⏱️ Delivery Times
The estimated delivery time to the United States is 7 to 21 business days, depending on the destination and the chosen shipping method. This timeframe may vary due to factors such as:
- Customs processing
- Local holidays
- Carrier logistics
Important: The delivery time starts from the confirmation of payment and shipment of the order.
💵 Import Fees and Taxes
Orders shipped outside Brazil may be subject to customs duties, import taxes, and other charges imposed by the destination country. These costs are the buyer's responsibility and are not included in the final order value.
We recommend checking with your local customs for updated information.
🚚 Shipping Methods
We offer different international shipping options, which may vary depending on the purchase amount and the customer's location:
- Correios (PAC Internacional, EMS)
- DHL, FedEx, UPS (when available)
- Melhor Envio Internacional (when applicable)
You will be able to view the available options and timeframes at checkout.
📦 Tracking
All orders include a tracking code, which will be sent via email once the order is dispatched. Track your order to stay informed about its delivery status.
❌ Refused or Undelivered Orders
If an order is refused at delivery or returns to Brazil due to incorrect information or the absence of the recipient, we will contact you to arrange a new shipping attempt. The re-shipment cost will be the responsibility of the customer.
📬 Questions?
If you have any questions about international shipping, contact our support:
📧 [email protected]
📱 +55 11 99799.0999
🕒 Support available Monday to Friday, from 9 am to 6 pm (Brasília time)
